AULA S11 Pro High Performance 3600 DPI USB Wired Gaming Mouse

Warranty Coverage

All products sold by SmartView come with manufacturer warranty unless stated otherwise. Warranty terms vary by product and manufacturer:

• Electronics: Typically 1-2 years manufacturer warranty
• Computers & Laptops: 1-3 years parts and service warranty
• Mobile Devices: 1 year manufacturer warranty
• Accessories: 6 months to 1 year warranty

What's Covered

• Manufacturing defects in materials or workmanship
• Hardware failures under normal use conditions
• Parts replacement for defective components
• Labor costs for authorized repairs

What's NOT Covered

• Physical damage from accidents, drops, or misuse
• Liquid damage or water exposure
• Unauthorized repairs or modifications
• Normal wear and tear (cosmetic damage, battery degradation)
• Software issues or virus infections
• Damage from power surges or improper voltage
• Products with tampered or removed serial numbers

How to Claim Warranty

1. Check Eligibility: Verify your product is within warranty period
2. Gather Documents: Keep original invoice/receipt and warranty card ready
3. Contact Support: Reach out to our customer service team
4. Product Inspection: Bring product to authorized service center
5. Assessment: Technician will evaluate the issue (1-3 business days)
6. Repair/Replace: Product will be repaired or replaced as per warranty terms

Warranty Service Process

• Diagnosis Time: 1-3 business days
• Repair Time: 5-15 business days (depending on parts availability)
• Replacement Time: 7-10 business days (subject to stock availability)
• Service Cost: Free for covered issues; charges apply for excluded damages

Extended Warranty

We offer optional extended warranty plans for select products:

• Extended coverage beyond manufacturer warranty
• Accidental damage protection (optional)
• Priority service and support
• Available at time of purchase or within 30 days

Important Notes

• Always keep your original purchase invoice and warranty card
• Register your product online for faster warranty claims
• Backup your data before sending for warranty service
• Warranty is non-transferable unless stated by manufacturer
• International warranty may have different terms

Return Eligibility

• Products can be returned within 7 days of delivery
• Items must be unused, undamaged, and in original packaging
• All accessories, manuals, and warranty cards must be included
• Product seal/packaging must not be broken (for certain categories)

Non-Returnable Items

• Software products and digital downloads
• Items marked as "non-returnable" on product page
• Products damaged due to misuse or improper handling
• Customized or personalized items

Refund Process

1. Request Return: Contact our customer service within 7 days of delivery
2. Return Approval: Our team will review and approve your return request
3. Ship Product: Pack the product securely and ship it back to us
4. Inspection: We'll inspect the returned product (1-3 business days)
5. Refund: Once approved, refund will be processed within 7-10 business days

Refund Method

Refunds will be issued to the original payment method used during purchase:

• Credit/Debit Card: 7-10 business days
• Mobile Banking: 5-7 business days
• Cash on Delivery: Bank transfer within 7 business days

Shipping Charges

• Free return shipping if product is defective or wrong item sent
• Customer bears return shipping cost for change of mind
• Original shipping charges are non-refundable

Replacement Policy

If you receive a defective or damaged product, you can request a replacement instead of a refund:

• Replacement subject to product availability
• Free replacement for manufacturing defects
• Replacement processed within 7-14 business days