Basic Information
Product Type
Network Switch
Mounting Type
Rack Mountable
Ports & Slots
Number Of Total Port
28 Port
Interface(s)
24× 10/100/1000 Mbps PoE+ RJ45 Ports (Auto Negotiation/Auto MDI/MDIX)
4× Gigabit SFP Slots
PoE Ports (RJ45)
Standard: 802.3at (PoE+) and 802.3af (PoE) compliant
PoE+ Ports: 24 Ports (up to 30 W PoE Output per Port)
PoE Power Budget: 250 W*
Networking & Connectivity
Switching Capacity
56 Gbps
MAC Address Table
8K
Technical Info
Packet Forwarding Rate
41.66 Mpps
Packet Buffer Memory
4.1 Mbit
Jumbo Frame
9 KB
Features
L2 and L2+ Features
16 IP Interfaces: Support IPv4/IPv6 Interface
Static Routing: 32 IPv4/IPv6 Static Routes
DHCP Server
DHCP Relay
DHCP L2 Relay
Spanning Tree
Loopback Detection
Flow Control
802.1ab LLDP/ LLDP-MED
Management Features
Centralized Management
Festa App
Festa Web Portal
Cloud Access
Free Cloud Access
Management Features
Zero-Touch Provisioning (ZTP)
Self-Organizing Network (SON)
Auto Topology
Multi-site Management
Remote Maintenance
Batch Firmware Upgrading
Batch Configuration
Integrated Troubleshooting Tools
Monitor Network Status
Access Condition Logs and Alerts
Physical Specification
Package Contents
Festa FS328GP
Power Cord
Installation Guide
Rackmount Kit
Silicon Feet
Dimension
440×220×44 mm
Requirement
System Requierment
Microsoft® Windows® 98SE, NT, 2000, XP, Vista™ or Windows 7/8/10/11, MAC® OS, NetWare®, UNIX® or Linux.
Warranty Information
Warranty
2 Years Warranty
Power Type
Power Supply
100-240V AC, 50/60Hz
TP-Link Festa FS328GP 28-Port Gigabit Smart Switch with 24 PoE+ Ports
The TP-Link Festa FS328GP is a powerful and intelligent 28-port Gigabit smart switch designed for modern business networks demanding performance, flexibility, and simplified power delivery. Featuring 24 Gigabit PoE+ ports and 4 additional uplink ports (including combo and SFP), this switch offers both data connectivity and power distribution through a single cable—perfect for powering IP cameras, VoIP phones, wireless access points, and other powered over Ethernet (PoE).
With a total PoE power budget of up to 250W, the FS328GP can efficiently support high-power devices while simplifying cabling and reducing installation costs. It delivers robust Layer 2+ managed switch features including VLANs, QoS, IGMP Snooping, Link Aggregation, and Static Routing—providing comprehensive traffic management and network segmentation capabilities tailored to growing business infrastructures.
The switch is fully compatible with TP-Link's Omada SDN (Software Defined Networking) platform, enabling centralized cloud-based management, zero-touch provisioning, and real-time monitoring through an intuitive web interface or mobile app. This allows IT teams to streamline deployment and control across multiple sites with ease.
A durable metal housing and rack-mountable design make the FS328GP ideal for server rooms or structured wiring closets. Its energy-efficient architecture ensures quiet, stable operation without sacrificing performance.
Key Features:
24 Gigabit PoE+ ports with 250W power budget
4 additional uplink ports for flexible connectivity
Advanced Layer 2+ features: VLAN, QoS, LAG, and more
Omada SDN integration for unified cloud management
Reliable metal housing with rack-mount support
Ideal for surveillance, wireless, and VoIP networks
The TP-Link Festa FS328GP is the all-in-one switch solution for businesses seeking scalable power and smart network control
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Product Questions & Answers
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Warranty Policy
Warranty Coverage
All products sold by SmartView come with manufacturer warranty unless stated otherwise. Warranty terms vary by product and manufacturer:
- Electronics: Typically 1-2 years manufacturer warranty
- Computers & Laptops: 1-3 years parts and service warranty
- Mobile Devices: 1 year manufacturer warranty
- Accessories: 6 months to 1 year warranty
What's Covered
- Manufacturing defects in materials or workmanship
- Hardware failures under normal use conditions
- Parts replacement for defective components
- Labor costs for authorized repairs
What's NOT Covered
- Physical damage from accidents, drops, or misuse
- Liquid damage or water exposure
- Unauthorized repairs or modifications
- Normal wear and tear (cosmetic damage, battery degradation)
- Software issues or virus infections
- Damage from power surges or improper voltage
- Products with tampered or removed serial numbers
How to Claim Warranty
- Check Eligibility: Verify your product is within warranty period
- Gather Documents: Keep original invoice/receipt and warranty card ready
- Contact Support: Reach out to our customer service team
- Product Inspection: Bring product to authorized service center
- Assessment: Technician will evaluate the issue (1-3 business days)
- Repair/Replace: Product will be repaired or replaced as per warranty terms
Warranty Service Process
- Diagnosis Time: 1-3 business days
- Repair Time: 5-15 business days (depending on parts availability)
- Replacement Time: 7-10 business days (subject to stock availability)
- Service Cost: Free for covered issues; charges apply for excluded damages
Extended Warranty
We offer optional extended warranty plans for select products:
- Extended coverage beyond manufacturer warranty
- Accidental damage protection (optional)
- Priority service and support
- Available at time of purchase or within 30 days
Important Notes
- Always keep your original purchase invoice and warranty card
- Register your product online for faster warranty claims
- Backup your data before sending for warranty service
- Warranty is non-transferable unless stated by manufacturer
- International warranty may have different terms
Warranty Support
For warranty claims and support, contact us:
- Email: warranty@smartview.com
- Phone: +880 1234-567890
- Service Centers: Check our website for authorized service center locations
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM
Refund & Return Policy
Return Eligibility
- Products can be returned within 7 days of delivery
- Items must be unused, undamaged, and in original packaging
- All accessories, manuals, and warranty cards must be included
- Product seal/packaging must not be broken (for certain categories)
Non-Returnable Items
- Software products and digital downloads
- Items marked as "non-returnable" on product page
- Products damaged due to misuse or improper handling
- Customized or personalized items
Refund Process
- Request Return: Contact our customer service within 7 days of delivery
- Return Approval: Our team will review and approve your return request
- Ship Product: Pack the product securely and ship it back to us
- Inspection: We'll inspect the returned product (1-3 business days)
- Refund: Once approved, refund will be processed within 7-10 business days
Refund Method
Refunds will be issued to the original payment method used during purchase:
- Credit/Debit Card: 7-10 business days
- Mobile Banking: 5-7 business days
- Cash on Delivery: Bank transfer within 7 business days
Shipping Charges
- Free return shipping if product is defective or wrong item sent
- Customer bears return shipping cost for change of mind
- Original shipping charges are non-refundable
Replacement Policy
If you receive a defective or damaged product, you can request a replacement instead of a refund:
- Replacement subject to product availability
- Free replacement for manufacturing defects
- Replacement processed within 7-14 business days
Need Help?
For any questions regarding returns or refunds, please contact our customer service:
- Email: support@smartview.com
- Phone: +880 1234-567890
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM
