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TP-Link VIGI C400HP 4MM 3MP IR Turret Network IP Camera
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TP-Link VIGI C400HP 4MM 3MP IR Turret Network IP Camera

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(0 Reviews) | In Stock | Brand: TP-Link
৳2560 ৳3560 Save 28%

Key Features

  • Image Sensor: 1/2.7” Progressive Scan CMOS
  • Shutter Speed: 1/3 to 1/10000 s
  • Aperture: 4 mm: F2.4
  • IR Working Distance: 30m
  • Privacy Masking: Up to 4 Masks
  • Cloud Access: Cloud
Camera
Image Sensor 1/2.7” Progressive Scan CMOS
Shutter Speed 1/3 to 1/10000 s
Slow Shutter Yes
Camera Lens 4 mm
Minimum Illumination Color: 0.1 Lux@F2.0; 0 Lux with IR
WDR DWDR
Digital Noise Reduction 3D DNR
IR Working Distance 30m
Viewing Angle 4 mm, horizontal FOV: 92°, vertical FOV: 48°, diagonal FOV: 114°
Lens Type Fixed Focal Lens
Angle Adjustment Pan: 0° to 360°
Tilt: 0° to 85°
Rotate: 0° to 360°
IR LEDs Quantity: 2
Range: 30m
Wavelength: 850nm
Illuminator On/Off Control Auto/Scheduled/Always on/Always off
Linkage Method N/A
Frame Rate Main Stream:
Frame Rate: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps, 30fps

Sub-Stream:
Frame Rate: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps, 30fps
Lens
Aperture 4 mm: F2.4
Lens Mount M12
Focal Length 4 mm
Image
Day/Night Switch Day/Night/Auto/Schedule-Switch
Image Settings Mirror, Brightness, Contrast, Saturation, Sharpness, Exposure, WDR,
White Balance, Prevent Overexposure to Infrared Light, HLC Adjustable by Client Software, Rotation(90°/270°)
Image Enhancement BLC/3D DNR/HLC/SmartIR
SNR ≥ 52 dB
Image Parameters Switch Yes
Video
Main Stream Frame Rate: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps
Resolution: 2304x1296, 2048x1280, 1920x1080, 1280x720
Sub-Stream Frame Rate: 1fps, 5fps, 10fps, 15fps, 20fps, 25fps
Resolution: 704x576, 640x480, 352x288, 320x240
Bit Rate Control CBR, VBR
Video Compression Main Stream: H.265+/H.265/H.264+/H.264
Sub-Stream: H.265/H.264
H.264 Type Main Profile/High Profile
H.265 Type Main Profile
Video Bit Rate 64 Kbps to 6 Mbps
Privacy Masking Up to 4 Masks
Region of Interest (ROI) 1 Region
Network
Protocols TCP/IP, UDP, ICMP, HTTP, HTTPS, DHCP, DNS, RTSP, NTP, UPnP UDP, SSL/TLS
API ONVIF
Simultaneous Live View 3 Main Streams & 3 Sub-Streams
Client VIGI App, VIGI Security Manager, VIGI NVR
Web Browser Google Chrome® 57 and above Firefox® 52 and above Safari® 11 and above Microsoft® Edge 91 and above
Security Password Protection, HTTPS Encryption, IP Address Filter, Digest Authentication
Network Interface 1 RJ45 10/100M Self-Adaptive Ethernet Port
Management Features
Cloud Access Cloud
Alarm
Alarm Linkage Message Push
Physical Specification
Package Content VIGI Network Camera
Quick Start Guide
Mounting Accessories
Dimension 174 × 74 × 71 mm
Material Plastic
Weight 195 g
Power Type
Power Consumption 12V DC: Max 5W PoE: Class 0
Power Supply 12V DC ± 5%, 5.5mm Coaxial Power Plug PoE (802.3af/at, class 0)
Warranty Information
Warranty 1 Year Warranty

TP-Link VIGI C400HP 4MM 3MP IR Turret Network IP Camera

The TP-Link VIGI C400HP 4mm 3MP IR Turret Network IP Camera is a high-performance security solution designed to deliver sharp, reliable surveillance for both residential and small business environments. With a resolution of 3MP (2304 x 1296), this camera captures video in rich detail that surpasses standard 1080p HD, ensuring clear visibility of faces, objects, and activities—even when zoomed in.
Equipped with a fixed 4mm lens, the C400HP offers a more focused field of view compared to wide-angle models, making it ideal for monitoring specific entry points, driveways, or narrow corridors where targeted coverage is essential. Its advanced infrared (IR) night vision technology ensures uninterrupted surveillance after dark, providing clear black-and-white footage at distances of up to 30 meters.
Designed with durability in mind, the camera features an IP67-rated housing that protects against harsh weather conditions, dust, and water, making it suitable for both indoor and outdoor installation. Supporting H.265 compression , the C400HP optimizes bandwidth usage and storage efficiency while maintaining superior image quality—ideal for long-term recording and playback.
This turret camera also includes intelligent detection features such as motion detection and audio detection, helping users receive timely alerts and improve overall situational awareness. Power over Ethernet (PoE) support simplifies installation by delivering both data and power through a single cable.
Seamlessly compatible with the VIGI Surveillance System , the C400HP can be managed via the VIGI app or paired with a compatible NVR for centralized control. Whether securing a home or monitoring a retail space, the TP-Link VIGI C400HP 4mm model delivers professional-grade performance, enhanced clarity, and dependable reliability—all in a compact, weather-resistant design built for real-world security needs.

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Warranty Policy

Warranty Coverage

All products sold by SmartView come with manufacturer warranty unless stated otherwise. Warranty terms vary by product and manufacturer:

  • Electronics: Typically 1-2 years manufacturer warranty
  • Computers & Laptops: 1-3 years parts and service warranty
  • Mobile Devices: 1 year manufacturer warranty
  • Accessories: 6 months to 1 year warranty

What's Covered

  • Manufacturing defects in materials or workmanship
  • Hardware failures under normal use conditions
  • Parts replacement for defective components
  • Labor costs for authorized repairs

What's NOT Covered

  • Physical damage from accidents, drops, or misuse
  • Liquid damage or water exposure
  • Unauthorized repairs or modifications
  • Normal wear and tear (cosmetic damage, battery degradation)
  • Software issues or virus infections
  • Damage from power surges or improper voltage
  • Products with tampered or removed serial numbers

How to Claim Warranty

  1. Check Eligibility: Verify your product is within warranty period
  2. Gather Documents: Keep original invoice/receipt and warranty card ready
  3. Contact Support: Reach out to our customer service team
  4. Product Inspection: Bring product to authorized service center
  5. Assessment: Technician will evaluate the issue (1-3 business days)
  6. Repair/Replace: Product will be repaired or replaced as per warranty terms

Warranty Service Process

  • Diagnosis Time: 1-3 business days
  • Repair Time: 5-15 business days (depending on parts availability)
  • Replacement Time: 7-10 business days (subject to stock availability)
  • Service Cost: Free for covered issues; charges apply for excluded damages

Extended Warranty

We offer optional extended warranty plans for select products:

  • Extended coverage beyond manufacturer warranty
  • Accidental damage protection (optional)
  • Priority service and support
  • Available at time of purchase or within 30 days

Important Notes

  • Always keep your original purchase invoice and warranty card
  • Register your product online for faster warranty claims
  • Backup your data before sending for warranty service
  • Warranty is non-transferable unless stated by manufacturer
  • International warranty may have different terms

Warranty Support

For warranty claims and support, contact us:

  • Email: warranty@smartview.com
  • Phone: +880 1234-567890
  • Service Centers: Check our website for authorized service center locations
  • Hours: Saturday - Thursday, 10:00 AM - 6:00 PM

Refund & Return Policy

Return Eligibility

  • Products can be returned within 7 days of delivery
  • Items must be unused, undamaged, and in original packaging
  • All accessories, manuals, and warranty cards must be included
  • Product seal/packaging must not be broken (for certain categories)

Non-Returnable Items

  • Software products and digital downloads
  • Items marked as "non-returnable" on product page
  • Products damaged due to misuse or improper handling
  • Customized or personalized items

Refund Process

  1. Request Return: Contact our customer service within 7 days of delivery
  2. Return Approval: Our team will review and approve your return request
  3. Ship Product: Pack the product securely and ship it back to us
  4. Inspection: We'll inspect the returned product (1-3 business days)
  5. Refund: Once approved, refund will be processed within 7-10 business days

Refund Method

Refunds will be issued to the original payment method used during purchase:

  • Credit/Debit Card: 7-10 business days
  • Mobile Banking: 5-7 business days
  • Cash on Delivery: Bank transfer within 7 business days

Shipping Charges

  • Free return shipping if product is defective or wrong item sent
  • Customer bears return shipping cost for change of mind
  • Original shipping charges are non-refundable

Replacement Policy

If you receive a defective or damaged product, you can request a replacement instead of a refund:

  • Replacement subject to product availability
  • Free replacement for manufacturing defects
  • Replacement processed within 7-14 business days

Need Help?

For any questions regarding returns or refunds, please contact our customer service:

  • Email: support@smartview.com
  • Phone: +880 1234-567890
  • Hours: Saturday - Thursday, 10:00 AM - 6:00 PM