Basic Information
Product Type
Lightning Port In Ear Earphones
Physical Specification
Color
Black
Cable Length
1.2m
Control Button
Yes
General Information
Connectivity
Wired
Frequency Response Range
20Hz -20KHz
Audio Sound & Microphone
Microphone
Yes
Speaker Diameter
10mm
Speaker Impedance
32Q
Warranty Information
Warranty
1 Year Brand Warranty
UGREEN EP103 Lightning Port In-Ear Earphones | 30631
The UGREEN EP103 Lightning Port In-Ear Earphones deliver high-quality audio, ergonomic comfort, and seamless Apple device compatibility. Designed for music lovers, professionals, and daily commuters, these earphones offer clear sound, deep bass, and a built-in microphone for calls.
Premium Sound Quality
High-fidelity stereo sound with dynamic 10mm drivers, providing rich bass, crisp mids, and clear treble.
Built-in digital DAC (Digital-to-Analog Converter) ensures clean, distortion-free audio output, enhancing both music and voice clarity.
Passive noise isolation reduces background noise, ensuring an immersive listening experience.
Lightning Connector & Apple Compatibility
MFi-certified Lightning connector, ensuring seamless compatibility with iPhone, iPad, and other Apple devices.
Plug-and-play functionality with no need for adapters or extra setup.
Supports Apple devices running iOS 10 and above for smooth operation.
In-Line Controls & Clear Calls
Built-in microphone provides high-quality voice pickup for clear calls and virtual meetings.
In-line controls allow easy volume adjustment, play/pause, and call management.
Compatible with Siri voice assistant for hands-free commands.
Comfortable & Durable Design
The ergonomic in-ear design guarantees a secure and comfortable fit prolonged use.
Tangle-free, reinforced cable offers durability and flexibility for daily use.
Lightweight and portable, perfect for travel, workouts, and work.
With superior sound, Apple MFi certification, and all-day comfort, the UGREEN EP103 Lightning Port In-Ear Earphones are the perfect companion for music, calls, and entertainment on Apple devices.
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Product Questions & Answers
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Warranty Policy
Warranty Coverage
All products sold by SmartView come with manufacturer warranty unless stated otherwise. Warranty terms vary by product and manufacturer:
- Electronics: Typically 1-2 years manufacturer warranty
- Computers & Laptops: 1-3 years parts and service warranty
- Mobile Devices: 1 year manufacturer warranty
- Accessories: 6 months to 1 year warranty
What's Covered
- Manufacturing defects in materials or workmanship
- Hardware failures under normal use conditions
- Parts replacement for defective components
- Labor costs for authorized repairs
What's NOT Covered
- Physical damage from accidents, drops, or misuse
- Liquid damage or water exposure
- Unauthorized repairs or modifications
- Normal wear and tear (cosmetic damage, battery degradation)
- Software issues or virus infections
- Damage from power surges or improper voltage
- Products with tampered or removed serial numbers
How to Claim Warranty
- Check Eligibility: Verify your product is within warranty period
- Gather Documents: Keep original invoice/receipt and warranty card ready
- Contact Support: Reach out to our customer service team
- Product Inspection: Bring product to authorized service center
- Assessment: Technician will evaluate the issue (1-3 business days)
- Repair/Replace: Product will be repaired or replaced as per warranty terms
Warranty Service Process
- Diagnosis Time: 1-3 business days
- Repair Time: 5-15 business days (depending on parts availability)
- Replacement Time: 7-10 business days (subject to stock availability)
- Service Cost: Free for covered issues; charges apply for excluded damages
Extended Warranty
We offer optional extended warranty plans for select products:
- Extended coverage beyond manufacturer warranty
- Accidental damage protection (optional)
- Priority service and support
- Available at time of purchase or within 30 days
Important Notes
- Always keep your original purchase invoice and warranty card
- Register your product online for faster warranty claims
- Backup your data before sending for warranty service
- Warranty is non-transferable unless stated by manufacturer
- International warranty may have different terms
Warranty Support
For warranty claims and support, contact us:
- Email: warranty@smartview.com
- Phone: +880 1234-567890
- Service Centers: Check our website for authorized service center locations
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM
Refund & Return Policy
Return Eligibility
- Products can be returned within 7 days of delivery
- Items must be unused, undamaged, and in original packaging
- All accessories, manuals, and warranty cards must be included
- Product seal/packaging must not be broken (for certain categories)
Non-Returnable Items
- Software products and digital downloads
- Items marked as "non-returnable" on product page
- Products damaged due to misuse or improper handling
- Customized or personalized items
Refund Process
- Request Return: Contact our customer service within 7 days of delivery
- Return Approval: Our team will review and approve your return request
- Ship Product: Pack the product securely and ship it back to us
- Inspection: We'll inspect the returned product (1-3 business days)
- Refund: Once approved, refund will be processed within 7-10 business days
Refund Method
Refunds will be issued to the original payment method used during purchase:
- Credit/Debit Card: 7-10 business days
- Mobile Banking: 5-7 business days
- Cash on Delivery: Bank transfer within 7 business days
Shipping Charges
- Free return shipping if product is defective or wrong item sent
- Customer bears return shipping cost for change of mind
- Original shipping charges are non-refundable
Replacement Policy
If you receive a defective or damaged product, you can request a replacement instead of a refund:
- Replacement subject to product availability
- Free replacement for manufacturing defects
- Replacement processed within 7-14 business days
Need Help?
For any questions regarding returns or refunds, please contact our customer service:
- Email: support@smartview.com
- Phone: +880 1234-567890
- Hours: Saturday - Thursday, 10:00 AM - 6:00 PM
