Vivo Y18 Smartphone

Warranty Coverage

All products sold by SmartView come with manufacturer warranty unless stated otherwise. Warranty terms vary by product and manufacturer:

• Electronics: Typically 1-2 years manufacturer warranty
• Computers & Laptops: 1-3 years parts and service warranty
• Mobile Devices: 1 year manufacturer warranty
• Accessories: 6 months to 1 year warranty

What's Covered

• Manufacturing defects in materials or workmanship
• Hardware failures under normal use conditions
• Parts replacement for defective components
• Labor costs for authorized repairs

What's NOT Covered

• Physical damage from accidents, drops, or misuse
• Liquid damage or water exposure
• Unauthorized repairs or modifications
• Normal wear and tear (cosmetic damage, battery degradation)
• Software issues or virus infections
• Damage from power surges or improper voltage
• Products with tampered or removed serial numbers

How to Claim Warranty

1. Check Eligibility: Verify your product is within warranty period
2. Gather Documents: Keep original invoice/receipt and warranty card ready
3. Contact Support: Reach out to our customer service team
4. Product Inspection: Bring product to authorized service center
5. Assessment: Technician will evaluate the issue (1-3 business days)
6. Repair/Replace: Product will be repaired or replaced as per warranty terms

Warranty Service Process

• Diagnosis Time: 1-3 business days
• Repair Time: 5-15 business days (depending on parts availability)
• Replacement Time: 7-10 business days (subject to stock availability)
• Service Cost: Free for covered issues; charges apply for excluded damages

Extended Warranty

We offer optional extended warranty plans for select products:

• Extended coverage beyond manufacturer warranty
• Accidental damage protection (optional)
• Priority service and support
• Available at time of purchase or within 30 days

Important Notes

• Always keep your original purchase invoice and warranty card
• Register your product online for faster warranty claims
• Backup your data before sending for warranty service
• Warranty is non-transferable unless stated by manufacturer
• International warranty may have different terms

Return Eligibility

• Products can be returned within 7 days of delivery
• Items must be unused, undamaged, and in original packaging
• All accessories, manuals, and warranty cards must be included
• Product seal/packaging must not be broken (for certain categories)

Non-Returnable Items

• Software products and digital downloads
• Items marked as "non-returnable" on product page
• Products damaged due to misuse or improper handling
• Customized or personalized items

Refund Process

1. Request Return: Contact our customer service within 7 days of delivery
2. Return Approval: Our team will review and approve your return request
3. Ship Product: Pack the product securely and ship it back to us
4. Inspection: We'll inspect the returned product (1-3 business days)
5. Refund: Once approved, refund will be processed within 7-10 business days

Refund Method

Refunds will be issued to the original payment method used during purchase:

• Credit/Debit Card: 7-10 business days
• Mobile Banking: 5-7 business days
• Cash on Delivery: Bank transfer within 7 business days

Shipping Charges

• Free return shipping if product is defective or wrong item sent
• Customer bears return shipping cost for change of mind
• Original shipping charges are non-refundable

Replacement Policy

If you receive a defective or damaged product, you can request a replacement instead of a refund:

• Replacement subject to product availability
• Free replacement for manufacturing defects
• Replacement processed within 7-14 business days